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Frequently Asked Questions

FAQ About Kimono

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side





FAQ About Yukata

The size of Yukata


【Female】
Rental ... about 500 pieces
Sale ... about 500 pieces
Free size (F) ... height 156 ~ 165 cm, hip ~ 94 cm
Tall size (TL) ... height 166 ~ 172 cm, hip ~ 94 cm
Wide size (LW) ... height 156 ~ 165 cm, hip ~ 110 cm
Wide Tall Size (4 TW) ... Height 170 ~ 175 cm, Hip ~ 120 cm, Bust ~ 125 cm (Sleeve 75 cm / Sleeve Length 56 cm)

· The wide tall size has become a special size only for rental. 【Male】
Rental ... about 300 pieces
Selling ... about 200 pieces
S (rental only) ... height 155 to 165 cm
M (for lucky bags) ... height 160 - 173 cm, chest - 102 cm
L (for lucky bags) ... height 174 - 178 cm, chest - 104 cm
LL (for lucky bags) ... height 178 ~ 183 cm, chest circumference ~ 106 cm
3L ... height 180 ~ 185cm, chest circumference ~ 110cm
4L ... height 185 ~ 190cm, chest circumference ~ 120cm
4TL ... height 185 ~ 190cm, chest circumference ~ 115cm
5 TL ... height 190 ~ 195 cm, chest circumference ~ 115 cm * There are fluctuations in inventory quantity during rental situation · Maintenance etc.
※ Kimono is different from clothes, you can adjust to some extent with dressing etc.
※ As for the size, as long as it is not a bigger person, please be relieved as flexibility will be available.




The number of yukata for child


We prepare kimono for child. Please let us know the hight of child when you make a reservation.
[Yukata for rent]size: Height 100cm~
[Yukata for sale]size: Height 90cm~ (We have Jinbei for child under 100cm)




Can I bring my own yukata to get dressed?


Yes, You can bring your kimono and we will dress you. Please bring Yukata・Obi・inner wear(long slip is okay)・Datejime(thin fabric belt)・Obiita・2 strings・Japanese sandals・bag・Bra for kimono(if you have) ※We don't rent out just accesorries, sandals and Sash(Obi).




Can I change my yukata rental or purchase reservation on the day?


Yes, you can decide rental or purchase on the day you come.




What's the difference between a yukata sale and yukata Fukubukuro?


【Yukata Fukubukuro】
Included… High quality yukata + Sash(Obi) + Japanese sandals + pouch
Present : Strings(which you will need when you wear yukata), free ticket for dressing(some yukata is not covered).
It cost less than if you purchase each things indivisually!!!
※Yukata Fukubukuro is only for women. 【Yukata sale plan】
Included… Yukata + Sash(Obi) + Japanese sandals
Present : pouch(only for women), Free ticket for dressing ※the payment amount of a yukata sale plan is the total prices of yukata + obi + geta sandals. You can decide which package you purchase on the day. Let's take a look!




Do you have an online store for yukata?


Yes you can buy yukata via website. This is our sister company website 「Kimonomachi」





Service FAQ

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side





Cancellation and Compensation

How can I cancel a reservation?


Please contact us at least one day before your reservation, it won’t cost any cancellation charge ※Only in Kimono rental. However, if you book outside of our business hour, cancellation fee will be charged. Thank you for your understandig. »Kimono rental plan »Yukata rental plan




What if I damaged the rental kimono?


【Smear】If it’s the ordinary smear like food or soil stain, it doesn't cost any cleaning charge. But if the smear is an unwashable stain (ex: oily paint) will be charged. 【Damage】An irreparable damage (ex: cigarette burns, a damage/hole beside of the sewed parts), it will cost you 5,500 yen for compensation. Clean the smell from perfume or others will cost 5,500 yen. But if it’s a silk Kimono (SIZUKA set), then it will cost 11,000yen. 【Lost】If you damage or lost accesorries, you will be charged.(Lost : Shawl 550yen、Band of Haori 550yen、accessory 220yen、Zori 1100yen etc.../excl. tax) 【Attention】Cigarette burns is an irreparable damage which need compensation.




Can I wear Perfume ?


No, you cannot. It is because if the fragrance gets into the kimono, we will need to remove it that the cost incurred should be paid by the customer (about 5,500 yen)





Others

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side