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Frequently Asked Questions

FAQ About Kimono

The size of kimono for women


We have a wide range of kimono styles: from retro, sweet, cute, classic to chic and elegant. There are over 200 obi (belts) for you to choose from to mix and match with kimonos. Number and size of kimono (for women) We have a wide range of products ranging from old styles to cute, chic and trendy adult styles. About 200 Obi belts are also available. You can choose your favorite belt according to the kimono. 【袷 (October - May)】
M (height 145 ~ 155 cm / hip ~ 95 cm) ... 40 pieces
Free size (height 145 ~ 168 cm / hip ~ 95 cm) ... 400 pieces
TL (height 160 cm - 175 cm / hip - 95 cm) ... 100 pieces
LW (height 145 cm - 168 cm / hip - 110 cm) ... 100 pieces 3L(height - 180cm / hip - 110 cm)…40pieces 4LW(height -165cm / hip -130cm)…40pieces 4TW(height -175cm / hip -130㎝)…40pieces
Junior (height 135cm ~ 145cm) ... More details 10 pieces
[Individual clothing (June, September)]
M (height 145 ~ 155 cm / hip ~ 95 cm) ... 10 pieces
Free of charge (height 145 ~ 168 cm / hip ~ 95 cm) ... 300 pieces
Height (height 160 cm - 175 cm / hip - 95 cm) ... 100 pieces
Large (height 145 cm - 168 cm / hip - 110 cm) ... 70 pieces 3L(height - 180cm / hip - 110 cm)…40pieces 4LW(height -165cm / hip -130cm)…40pieces 4TW(height -175cm / hip -130㎝)…40pieces
Junior (height 135cm ~ 145cm) ... without treatment 【絽 (July, August)】
M (height 145 ~ 155 cm / hip ~ 95 cm) ... 20 pieces
Free of charge (height 145 ~ 168 cm / hip ~ 95 cm) ... 200 pieces
Height (height 160 cm - 175 cm / hip - 95 cm) ... 10 pieces
Large (height 145 cm - 168 cm / hip - 110 cm) ... 5 pieces 3L(height - 180cm / hip - 110 cm)…None 4LW(height -165cm / hip -130cm)…None 4TW(height -175cm / hip -130㎝)…None
Junior (height 135cm ~ 145cm) ... without treatment
* There are fluctuations in the inventory quantity during the rental situation · Maintenance, etc. ※the number kimono may change due to maintaining. ※If your bust is more than 100cm, please wear camisole.




The size of kimono for men


Number and size of kimono (for men)
The height is about 160 ~ 185cm We prepare up to a circumference of about 110 cm. In the case of more than that, understand that the length becomes shorter and that the ankle can be seen.
※ The kimono is different from the clothes, can be adjusted to some extent by dressing, etc.
We prepare dark blue series colors, green series, gray series, serious black colors.
【袷 (October - May)】
S (height 145 ~ 165 cm / hip ~ 100 cm) ... 60 pieces
M (height 166 - 170 cm / hip ~ 100 cm) ... 100 pieces
L (height 171 - 175 cm / hip ~ 103 cm) ... 150 pieces
LL (height 176 cm - 180 cm / cadence - 103 cm) ... 130 pieces
3 pieces (height 181 cm ~ 185 cm / hip ~ 112 cm) ... 70 pieces
[Individual clothing (June, September)]
S (height 145 ~ 165 cm / hip ~ 100 cm) ... 20 pieces
M (height 166 - 170 cm / hip ~ 100 cm) ... 60 pieces
L (height 171 - 175 cm / hip ~ 103 cm) ... 80 pieces
LL (height 176 cm ~ 180 cm / hip ~ 103 cm) ... 60 pieces
3 L (height 181 cm ~ 185 cm / hip ~ 112 cm) Available Options:
【絽 (July, August)】
S (height 145 ~ 165 cm / hip ~ 100 cm) ... without treatment
M (height 166 - 170 cm / hip ~ 100 cm) ... 40 pieces
L (height 171 - 175 cm / hip ~ 103 cm) ... 60 pieces
LL (height 176 cm - 180 cm / cadence - 103 cm) ... More details 40 pieces
3 L (height 181 cm ~ 185 cm / hip ~ 112 cm) ※Some designs of kimonos, with small quantities, may be rented out quickly. ※During summer (June~September), a jacket is not included.
※There are no S size on July and August.




The size of Tabi and Zori


Tabi(Japanese socks)…Women/21~26cm, Men/about 30cm Zori…Women/~25.5cm, Men/28cm ※It is natural if your feet are a little bit bigger than Zori.




The number of kimono for child?


※ (for spring, fall, winter) only
※ Some models in small quantities can quickly run out of stock.
※ We recommend yukata in summer, especially for children.
【Girl】
3 to 4 years 85 to 100 cm ... 20 pieces
5 to 6 years 100 to 115 cm ... 20 pieces
7 to 8 years old 115 to 125 cm ... 20 pieces
9 to 10 years 125 to 135 cm ... 20 pieces
【 boy】
3 to 4 years 85 to 100 cm ... 10 pieces
5 to 6 years 100 to 115 cm ... 10 pieces
7 to 8 years old 115 to 125 cm ... 10 pieces
9 to 10 years 125 to 135 cm ... 10 pieces




Size of Premium Kimono


【Furisode】 L (Height 150-168cm / Chest ~ 104cm / Hips ~ 100cm) 40 pieces
【Furisode】 TL (Height 156-176cm / Chest ~ 104cm / Hips ~ 100cm) 10 pieces
【Furisode】 LW (Height 150-168cm / Chest ~ 116cm / Hips ~ 110cm) 10 pieces
【Houmongi】 L (Height 150-168cm / Chest ~ 104cm / Hips ~ 100cm) 20 pieces
【Hifu, 3 years】 (Height 85-100cm) 5 pieces
【Yotsumi, 7 years】 (Height 115-135cm) 5 pieces
【Hakama, 5 years】 (Height 100-120cm) 3 pieces
【Men Montsuki Hakama】 S (Height 163-167cm / Chest ~ 108cm / Hips ~ 100cm) ... 4 pieces
【Men Montsuki Hakama】 M (Height 168-172cm / Chest ~ 108cm / Hips ~ 100cm) ... more info 15 pieces
【Men's Montsuki Hakama】 L size (Height 173 ~ 177cm / Chest ~ 112cm / Hips ~ 100cm) ... 10 pieces
【Men Montsuki Hakama】 LL size (Height 178 ~ 182cm / Chest ~ 115cm / Hips ~ 100cm) ... 20 pieces
【Men Montsuki Hakama】 3L size (Height 183 ~ 187cm / Chest ~ 115cm / Hips ~ 100cm) ... 5 pieces * Some models in small quantities can quickly run out of stock.




The types of kimono


Kimonos we rent as Kimono rental plan is made of polyester. These kimonos are informal and casual so it's appropriate for shopping or lunch with friends. When you go place like hotel dining,restaurant or theatre, we recommend you to choose "Premium plan". For attending wedding party, Coming-of-age ceremony and graduation party, please have a look at the link (http://www.formal.yumeyakata.com/). We also have domestic delivery service.





FAQ About Yukata

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side





Service FAQ

How to Pay ?


We accept Cash, Visa, MasterCard, China UnionPay, JCB, AMERICAN EXPRESS[AMEX] and DINERS Note: we accept credit card form 100yen




The price of dressing?


Dressing fee is included in the package.




How long does it take to get dressed?


Choosing a kimono…20mins Dressing…20mins Hairstyling…20mins(do make-up in the same time…30mins) Studio photography(Option)…10mins From arrival to departure, it takes you about 1 hour~ These are estimated time. You may have to wait when it's crowded.




Do I need to bring anything?


【Rent Kimono】Because the necessities are all included in the set, you don’t have to bring anything by yourself. To know how to keep warm with your kimono, please click here. 【Rent Yukata】Because the necessities are all included in the set, you don’t have to bring anything by yourself. 【Purchase Yukata】 Please bring inner or slip which can hide your hip. If you have 5-6 face towels and Obiita(stiffening board), we can dress you more beautifully. You can purchase here if you want. We highly recommend to wear inner because it absorbs sweat and prevents your yukata from having a loose and untidy appearance.




Can I leave my luggage?


You can leave your suitcase during your trip. It‘s only 550yen! only for now! luggage items can be stored by 17:30pm. (from 50cmx40cm) (10:00am ~ 17:30pm)
Please keep your belongings such as purse,camera,passport etc..




Can I get dress at early morning?


Yes, we can accept reservations outside of our business hours, but there will be an extra charge. Please note, however, that for appontments before 9:00 the price will no longer be discounted. Also the price of hairstyling will be usual price before 9:00.
※Even if you are late, we wll charge for early morning fee. Pleaes let us know untill 5:00pm one day before you come if you want to cancell or change your reservation time.
《extra charge》
AM 5:00...9,900 yen
AM 6:00...6,600 yen
AM 7:00...3,300 yen
AM 8:00...2,200 yen
AM 9:00...1,100 yen e.g. The price outside businese hours (all tax excl.)
AM7:00 kimono rental 3850 yen + early rate 3,300 yen + hairstyle 3300 yen
AM8:00 kimono rental 3850 yen + early rate 2,200 yen + hairstyle 3300 yen
AM9:00 kimono rental 3080 yen + early rate 1,100 yen + hairstyle 1650 yen




Can I reserve a specific piece of kimono?


Yes, you can make a reservation for a specific piece up to a month in advance of your appointed date. In the case of a kimono reservation, 1,100 yen are charged separately for booking fees. However, the kimono you choose will still be rentable before your reserved date. Therefore, if an accident occurs such as damaged or lost we cannot have the reserved kimono for you when you arrive. In that case, we wil refund this reservation fee. Please understand that you can't change your kimono after you make a reservation. ※Yukata plan is an exception.
※On the day you rental, you can change your kimono but please note that we won't refund reservation fee.
The kimonos on website are small part of all. We have more kimonos in store. We suggest that you choose on the day because we have various kimono in here! Please have a look first :)
The different types of Kimono that are published on the site are only part of our collection. As we have a lot of patterns and color, we recommend you choose what you are looking for after putting it in front of the mirror, after arriving at the store the same day.
It is unfortunately not possible to prepare your desired kimono. thank you for your understanding




About hairstyling.


Hairstyling is optional. Please make a reservation in advance.
Under the circumstances of full booking, or too many customers waiting in line, our hair salon may not be able to take additional orders on the day.




Can I add hairstyling service on the day?


The hairstyling option is on a reservation basis. It is recommended to make a reservation in advance. It is a highly popular option, and there is also a limit to the number of people that can be accepted. If there are vacancies upon your arrival, it is possible to add such option, but making a reservation in advance is more certain. If you add on the day price will be 2200yen.




Could you fix my hair after I returned ?


Unfortunately we cannot, however if you are in need of assistance we can attempt for a 1,100 yen charge. A reservation is required. The last order is by 16:00. Please understand that your hair will be styled by hair spray, so it cannot be restored perfectly.




Do you have hairstyling service for men?


Unfortunately, we don't provide hairstyling option for men.




Can I rent a kimono only for taking a photo, not for going out?


Yes, you can. The price for studio photography is 1650yen per one picture. Photo print size is cabinet size(17.8cm by 12.7cm) with a frame. ※Price for Furisode for coming of age plan, Hakama for graduation ceremony plan and Wedding photo plan are different. ≫Coming of age ceremony photo plan ≫Graduation ceremony photo plan




Can I wear a kimono during pregnancy?


We are not offering kimono experience to expectant mothers consider their conditions. However、if you strongly wish to kimono experience, it is possible to do under your responsibility. In the instance that an expectant mother chooses to hire a kimono, our store will not be held liable for any potential outcomes. Expectant mothers will be asked to sign an agreement.




Can I change to another kimono after I got dressed?


Unfortunately, basically you can't change. However if you stlongly wish to, you can. Extra fee will be charged. Changing a kimono…2200yen Changing a hanhaba(half-width)obi…1100yen Changing a hanhaba(half-width)obi to otaiko obi…2200yen[Changing fee 1100yen+Otaiko obi 1100yen] Changing an otaiko obi…1100yen




If I come at evening, are there still many choice of kimono?


Don't worry! We prepare more than 300 pieces of kimono all the time. The number of choice won't be changed by arrival time.




Can I bring own accessories for kimono?


I'm sorry but you can't bring your accessories(neckpiece,strings,sash band etc). We prepare these accessories as option.
You can bring your zori if you strongly want but please take care of it by yourself.
We shall not be responsible or liable for any loss or damage.





Cancellation and Compensation

How can I cancel a reservation?


Please contact us at least one day before your reservation, it won’t cost any cancellation charge ※Only in Kimono rental. However, if you book outside of our business hour, cancellation fee will be charged. Thank you for your understandig. »Kimono rental plan »Yukata rental plan




What if I damaged the rental kimono?


【Smear】If it’s the ordinary smear like food or soil stain, it doesn't cost any cleaning charge. But if the smear is an unwashable stain (ex: oily paint) will be charged. 【Damage】An irreparable damage (ex: cigarette burns, a damage/hole beside of the sewed parts), it will cost you 5,500 yen for compensation. Clean the smell from perfume or others will cost 5,500 yen. But if it’s a silk Kimono (SIZUKA set), then it will cost 11,000yen. 【Lost】If you damage or lost accesorries, you will be charged.(Lost : Shawl 550yen、Band of Haori 550yen、accessory 220yen、Zori 1100yen etc.../excl. tax) 【Attention】Cigarette burns is an irreparable damage which need compensation.




Can I wear Perfume ?


No, you cannot. It is because if the fragrance gets into the kimono, we will need to remove it that the cost incurred should be paid by the customer (about 5,500 yen)





Others

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side