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Frequently Asked Questions

FAQ About Kimono

The size of Yukata


【Female】
Rental ... about 500 pieces
Sale ... about 500 pieces
Free size (F) ... height 156 ~ 165 cm, hip ~ 94 cm
Tall size (TL) ... height 166 ~ 172 cm, hip ~ 94 cm
Wide size (LW) ... height 156 ~ 165 cm, hip ~ 110 cm
Wide Tall Size (4 TW) ... Height 170 ~ 175 cm, Hip ~ 120 cm, Bust ~ 125 cm (Sleeve 75 cm / Sleeve Length 56 cm)

· The wide tall size has become a special size only for rental. 【Male】
Rental ... about 300 pieces
Selling ... about 200 pieces
S (rental only) ... height 155 to 165 cm
M (for lucky bags) ... height 160 - 173 cm, chest - 102 cm
L (for lucky bags) ... height 174 - 178 cm, chest - 104 cm
LL (for lucky bags) ... height 178 ~ 183 cm, chest circumference ~ 106 cm
3L ... height 180 ~ 185cm, chest circumference ~ 110cm
4L ... height 185 ~ 190cm, chest circumference ~ 120cm
4TL ... height 185 ~ 190cm, chest circumference ~ 115cm
5 TL ... height 190 ~ 195 cm, chest circumference ~ 115 cm * There are fluctuations in inventory quantity during rental situation · Maintenance etc.
※ Kimono is different from clothes, you can adjust to some extent with dressing etc.
※ As for the size, as long as it is not a bigger person, please be relieved as flexibility will be available.




The number of yukata for child


We prepare kimono for child. Please let us know the hight of child when you make a reservation.
[Yukata for rent]size: Height 100cm~
[Yukata for sale]size: Height 90cm~ (We have Jinbei for child under 100cm)




Can I bring my own yukata to get dressed?


Yes, You can bring your kimono and we will dress you. Please bring Yukata・Obi・inner wear(long slip is okay)・Datejime(thin fabric belt)・Obiita・2 strings・Japanese sandals・bag・Bra for kimono(if you have) ※We don't rent out just accesorries, sandals and Sash(Obi).




Can I change my yukata rental or purchase reservation on the day?


Yes, you can decide rental or purchase on the day you come.




What's the difference between a yukata sale and yukata Fukubukuro?


【Yukata Fukubukuro】
Included… High quality yukata + Sash(Obi) + Japanese sandals + pouch
Present : Strings(which you will need when you wear yukata), free ticket for dressing(some yukata is not covered).
It cost less than if you purchase each things indivisually!!!
※Yukata Fukubukuro is only for women. 【Yukata sale plan】
Included… Yukata + Sash(Obi) + Japanese sandals
Present : pouch(only for women), Free ticket for dressing ※the payment amount of a yukata sale plan is the total prices of yukata + obi + geta sandals. Prices start from 5,500 yen/set for both men and women. You can decide which package you purchase on the day. Let's take a look!




Do you have an online store for yukata?


Yes you can buy yukata via website. This is our sister company website 「Kimonomachi」





FAQ About Yukata

The size of Yukata


【Female】
Rental ... about 500 pieces
Sale ... about 500 pieces
Free size (F) ... height 156 ~ 165 cm, hip ~ 94 cm
Tall size (TL) ... height 166 ~ 172 cm, hip ~ 94 cm
Wide size (LW) ... height 156 ~ 165 cm, hip ~ 110 cm
Wide Tall Size (4 TW) ... Height 170 ~ 175 cm, Hip ~ 120 cm, Bust ~ 125 cm (Sleeve 75 cm / Sleeve Length 56 cm)

· The wide tall size has become a special size only for rental. 【Male】
Rental ... about 300 pieces
Selling ... about 200 pieces
S (rental only) ... height 155 to 165 cm
M (for lucky bags) ... height 160 - 173 cm, chest - 102 cm
L (for lucky bags) ... height 174 - 178 cm, chest - 104 cm
LL (for lucky bags) ... height 178 ~ 183 cm, chest circumference ~ 106 cm
3L ... height 180 ~ 185cm, chest circumference ~ 110cm
4L ... height 185 ~ 190cm, chest circumference ~ 120cm
4TL ... height 185 ~ 190cm, chest circumference ~ 115cm
5 TL ... height 190 ~ 195 cm, chest circumference ~ 115 cm * There are fluctuations in inventory quantity during rental situation · Maintenance etc.
※ Kimono is different from clothes, you can adjust to some extent with dressing etc.
※ As for the size, as long as it is not a bigger person, please be relieved as flexibility will be available.




The number of yukata for child


We prepare kimono for child. Please let us know the hight of child when you make a reservation.
[Yukata for rent]size: Height 100cm~
[Yukata for sale]size: Height 90cm~ (We have Jinbei for child under 100cm)




Can I bring my own yukata to get dressed?


Yes, You can bring your kimono and we will dress you. Please bring Yukata・Obi・inner wear(long slip is okay)・Datejime(thin fabric belt)・Obiita・2 strings・Japanese sandals・bag・Bra for kimono(if you have) ※We don't rent out just accesorries, sandals and Sash(Obi).




Can I change my yukata rental or purchase reservation on the day?


Yes, you can decide rental or purchase on the day you come.




What's the difference between a yukata sale and yukata Fukubukuro?


【Yukata Fukubukuro】
Included… High quality yukata + Sash(Obi) + Japanese sandals + pouch
Present : Strings(which you will need when you wear yukata), free ticket for dressing(some yukata is not covered).
It cost less than if you purchase each things indivisually!!!
※Yukata Fukubukuro is only for women. 【Yukata sale plan】
Included… Yukata + Sash(Obi) + Japanese sandals
Present : pouch(only for women), Free ticket for dressing ※the payment amount of a yukata sale plan is the total prices of yukata + obi + geta sandals. Prices start from 5,500 yen/set for both men and women. You can decide which package you purchase on the day. Let's take a look!




Do you have an online store for yukata?


Yes you can buy yukata via website. This is our sister company website 「Kimonomachi」





Service FAQ

How to Pay ?


We accept Cash, Visa, MasterCard, China UnionPay, JCB, AMERICAN EXPRESS[AMEX] and DINERS Note: we accept credit card form 100yen




The price of dressing?


Dressing fee is included in the package.




How long does it take to get dressed?


Choosing a kimono…20mins Dressing…20mins Hairstyling…20mins(do make-up in the same time…30mins) Studio photography(Option)…10mins From arrival to departure, it takes you about 1 hour~ These are estimated time. You may have to wait when it's crowded.




Do I need to bring anything?


【Rent Kimono】Because the necessities are all included in the set, you don’t have to bring anything by yourself. To know how to keep warm with your kimono, please click here. 【Rent Yukata】Because the necessities are all included in the set, you don’t have to bring anything by yourself. 【Purchase Yukata】 Please bring inner or slip which can hide your hip. If you have 5-6 face towels and Obiita(stiffening board), we can dress you more beautifully. You can purchase here if you want. We highly recommend to wear inner because it absorbs sweat and prevents your yukata from having a loose and untidy appearance.




Can I leave my luggage?


You can leave your suitcase during your trip. It‘s only 500yen! only for now! luggage items can be stored by 18:00pm. (from 50cmx40cm) (10:00am ~ 18:00pm)
Please keep your belongings such as purse,camera,passport etc..




Can I get dress at early morning?


Yes, we can accept reservations outside of our business hours, but there will be an extra charge. Please note, however, that for appontments before 9:00 the price will no longer be discounted. Also the price of hairstyling will be usual price before 9:00.
※Even if you are late, we wll charge for early morning fee. Pleaes let us know untill 5:00pm one day before you come if you want to cancell or change your reservation time.
《extra charge》
AM 5:00...9,000 yen
AM 6:00...6,000 yen
AM 7:00...3,000 yen
AM 8:00...2,000 yen
AM 9:00...1,000 yen e.g. The price outside businese hours (all tax excl.)
AM7:00 kimono rental 5000 yen + early rate 3,000 yen + hairstyle 3000 yen
AM8:00 kimono rental 5000 yen + early rate 2,000 yen + hairstyle 3000 yen
AM9:00 kimono rental 3500 yen + early rate 1,000 yen + hairstyle 1500 yen




Can I reserve a specific piece of kimono?


Yes, you can make a reservation for a specific piece up to a month in advance of your appointed date. In the case of a kimono reservation, 1,000 yen (excluding taxes) are charged separately for booking fees. However, the kimono you choose will still be rentable before your reserved date. Therefore, if an accident occurs such as damaged or lost we cannot have the reserved kimono for you when you arrive. In that case, we wil refund this reservation fee. Please understand that you can't change your kimono after you make a reservation. ※Yukata plan is an exception.
※On the day you rental, you can change your kimono but please note that we won't refund reservation fee.
The kimonos on website are small part of all. We have more kimonos in store. We suggest that you choose on the day because we have various kimono in here! Please have a look first :)
The different types of Kimono that are published on the site are only part of our collection. As we have a lot of patterns and color, we recommend you choose what you are looking for after putting it in front of the mirror, after arriving at the store the same day.
It is unfortunately not possible to prepare your desired kimono. thank you for your understanding




About hairstyling.


Hairstyling is optional. Please make a reservation in advance.
Under the circumstances of full booking, or too many customers waiting in line, our hair salon may not be able to take additional orders on the day.




Can I add hairstyling service on the day?


The hairstyling option is on a reservation basis. It is recommended to make a reservation in advance. It is a highly popular option, and there is also a limit to the number of people that can be accepted. If there are vacancies upon your arrival, it is possible to add such option, but making a reservation in advance is more certain. If you add on the day price will be 2000yen(w/o tax).
※After 17:00, price will be 2500yen(w/o tax)




Could you fix my hair after I returned ?


Unfortunately we cannot, however if you are in need of assistance we can attempt for a 1,000 yen charge. A reservation is required. The last order is by 18:30. Please understand that your hair will be styled by hair spray, so it cannot be restored perfectly.




Do you have hairstyling service for men?


Unfortunately, we don't provide hairstyling option for men.




Can I rent a kimono only for taking a photo, not for going out?


Yes, you can. The price for studio photography is 1500yen per one picture. Photo print size is cabinet size(17.8cm by 12.7cm) with a frame. ※Price for Furisode for coming of age plan, Hakama for graduation ceremony plan and Wedding photo plan are different. ≫Coming of age ceremony photo plan ≫Graduation ceremony photo plan




Can I wear a kimono during pregnancy?


We are not offering kimono experience to expectant mothers consider their conditions. However、if you strongly wish to kimono experience, it is possible to do under your responsibility. In the instance that an expectant mother chooses to hire a kimono, our store will not be held liable for any potential outcomes. Expectant mothers will be asked to sign an agreement.




Can I change to another kimono after I got dressed?


Unfortunately, basically you can't change. However if you stlongly wish to, you can. Extra fee will be charged. Changing a kimono…2000yen(w/o tax) Changing a hanhaba(half-width)obi…1000yen(w/o tax) Changing a hanhaba(half-width)obi to otaiko obi…2000yen(w/o tax) [Changing fee 1000yen+Otaiko obi 1000yen] Changing an otaiko obi…1000yen(w/o tax)




If I come at evening, are there still many choice of kimono?


Don't worry! We prepare more than 300 pieces of kimono all the time. The number of choice won't be changed by arrival time.




Can I bring own accessories for kimono?


I'm sorry but you can't bring your accessories(neckpiece,strings,sash band etc). We prepare these accessories as option.
You can bring your zori if you strongly want but please take care of it by yourself.
We shall not be responsible or liable for any loss or damage.





Cancellation and Compensation

The size of Yukata


【Female】
Rental ... about 500 pieces
Sale ... about 500 pieces
Free size (F) ... height 156 ~ 165 cm, hip ~ 94 cm
Tall size (TL) ... height 166 ~ 172 cm, hip ~ 94 cm
Wide size (LW) ... height 156 ~ 165 cm, hip ~ 110 cm
Wide Tall Size (4 TW) ... Height 170 ~ 175 cm, Hip ~ 120 cm, Bust ~ 125 cm (Sleeve 75 cm / Sleeve Length 56 cm)

· The wide tall size has become a special size only for rental. 【Male】
Rental ... about 300 pieces
Selling ... about 200 pieces
S (rental only) ... height 155 to 165 cm
M (for lucky bags) ... height 160 - 173 cm, chest - 102 cm
L (for lucky bags) ... height 174 - 178 cm, chest - 104 cm
LL (for lucky bags) ... height 178 ~ 183 cm, chest circumference ~ 106 cm
3L ... height 180 ~ 185cm, chest circumference ~ 110cm
4L ... height 185 ~ 190cm, chest circumference ~ 120cm
4TL ... height 185 ~ 190cm, chest circumference ~ 115cm
5 TL ... height 190 ~ 195 cm, chest circumference ~ 115 cm * There are fluctuations in inventory quantity during rental situation · Maintenance etc.
※ Kimono is different from clothes, you can adjust to some extent with dressing etc.
※ As for the size, as long as it is not a bigger person, please be relieved as flexibility will be available.




The number of yukata for child


We prepare kimono for child. Please let us know the hight of child when you make a reservation.
[Yukata for rent]size: Height 100cm~
[Yukata for sale]size: Height 90cm~ (We have Jinbei for child under 100cm)




Can I bring my own yukata to get dressed?


Yes, You can bring your kimono and we will dress you. Please bring Yukata・Obi・inner wear(long slip is okay)・Datejime(thin fabric belt)・Obiita・2 strings・Japanese sandals・bag・Bra for kimono(if you have) ※We don't rent out just accesorries, sandals and Sash(Obi).




Can I change my yukata rental or purchase reservation on the day?


Yes, you can decide rental or purchase on the day you come.




What's the difference between a yukata sale and yukata Fukubukuro?


【Yukata Fukubukuro】
Included… High quality yukata + Sash(Obi) + Japanese sandals + pouch
Present : Strings(which you will need when you wear yukata), free ticket for dressing(some yukata is not covered).
It cost less than if you purchase each things indivisually!!!
※Yukata Fukubukuro is only for women. 【Yukata sale plan】
Included… Yukata + Sash(Obi) + Japanese sandals
Present : pouch(only for women), Free ticket for dressing ※the payment amount of a yukata sale plan is the total prices of yukata + obi + geta sandals. Prices start from 5,500 yen/set for both men and women. You can decide which package you purchase on the day. Let's take a look!




Do you have an online store for yukata?


Yes you can buy yukata via website. This is our sister company website 「Kimonomachi」





Others

What if it's raining?


If it is not a heavy rain then it’s still fine to go outside. Kimono is made of washable fabric. ※Except "SIZUKA" set and Premium plan. If it’s a stormy day or there’s an unpredictable situation such as typhoon, then we can accept you cancel your reservation on that day. ※You don’t need to pay for compensation in this situation.




How can I keep warm in winter?


We have free shawls for ladies, and there will be Haori (short jacket) in gentlemen’s rental set, too. Before you come, you can wear low necklines thermal clothes (it could be better if it is low necklines in the backside), skintight leggings (※If you wear pantyhose, then it will be unable to wear Tabi). We suggest you can use disposable heat pad, or plus an extra option for Haori.




What if I got problem with Zori/Geta(Sandals)


If something wrong with your zori or sandals when you go out, we will bring you new one. Please let us know where you are and wait us there. We apologize for your inconvenience.




How about if we come as a group?


Basically, people in group will be choosig and dressing kimono at the same time.




About a group tour


We can accept more than 300 people as a group. ≫See Group plan




Do you have delivery service?


We delivery kimono/yukata for event and festival. You can rent more than 100 kimono/yukata at the same time.
※ You can rent or purchace through the year. Please contact to Arima who is in charge.




Could you come to my hotel or home to help getting dressed?


Yes, we can. The price will no longer be discounted. Please infom us in advance.




What if I forgot something in the store?


About your lost belongings, Yumeyakata will keep it for 2 weeks. But if it’s over 2 weeks, then we need to discard of it. Please understand it. ※Fresh food, underwear and socks will be discard at the next day.




Is there any parking?


sorry. we don't have parking lot. Please park your car on metered parking around the store. ≫Search a parking lot.




About taking selfie


When you take selfie, it may mirror effect in photo . In that case, the left side will be under the right side which means "burial clothes". Please be careful! ○Left side over the right side ×Right side over the left side





Alquiler de Kimonos en Kioto YUMEYAKATA│ Gojo Shop

〒600-8104 京都市下京区万寿寺町128     Acceso

〒600-8104 128, Manjujicho, Shimogyo-ku, Kyoto-shi, Kyoto Japan

Horario de atención al cliente 10:00~19:30 (entrada hasta las 6pm)

※Horario de atención al cliente cambiará a las 10: 00 ~ 17: 30 (entrada antes de las 5 pm) a partir del 11 de mayo de 2019.

Cerrado del 31 de Diciembre al 3 de Enero

Línea Telefónica en el extranjero 075-354-9110

FAX 075-354-8506

MAIL info@yumeyakata.com

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